Bullion Universe™ offers innovative customer focused
services that are unmatched in the industry. Through a purely web-based
service, we consistently deliver a high quality and secure experience to
suit your physical precious metals activity.
OrderMatch™ is a real-time, live order marketplace administered by
Bullion Universe. The OrderMatch feature allows its customers, large or small,
to place live orders for physical precious metal products in a private
real-time environment (24/7/365).
Bullion Universe facilitates the entire transaction process of order-matching,
payment processing, product handling and validation, loss protection and product
distribution of all transactions on OrderMatch. Customers efficiently match orders
with others in the marketplace by maintaining a single trusted relationship with
Secure Payment Processing
When you send funds, or Fund My Account,
your checks and wires are received and processed directly by our Banking Partner.
When you Withdraw Funds, checks and wires are also
sent directly from our Banking Partner for your security and maximum efficiency.
Anti-fraud account structures are utilized, as recommended by our Banking Partner
and funds are maintained separately from Bullion Universe's operating accounts.
Secure Product Processing
Bullion Universe uses the industry's 'Best in Class' Depository
and Processing facilities. To be approved, a facility must be:
State-licensed as a Depository
Physically secured 24/7/365
Monitored with Hi-def camera surveillance
Recognized for its operating excellence
When you place a Product Deposit order,
a secure container with a pre-paid shipping label will be dispatched to you.
Your shipment, 100% Loss Protected, will then be routed directly to the Depository
for processing under 'Hi-Def' cameras. Industry best practices are used to inspect
and validate the product before it is posted to your account and stored.
When you request a Product Withdrawal,
a Vaulting Manager at the Depository will 'pick' the product for your order. Professional
staff will double-check your order and package it for secure delivery. Orders are released
for shipment after a multi-step process to ensure accuracy and a daily audit.
In addition, all processing and packaging is performed and recorded under 'Hi-Def' cameras.
Secure Depository Storage
Bullion Universe uses licensed, 'Best in Class' Depositories for product storage. Silver
products are stored in a state-of-the-art secure facility and higher valued products, such as
Gold, Platinum, and Palladium are stored in an ultra-secure vault within the secure facility.
To be approved by Bullion Universe, a Depository must meet the same qualifications of an approved
Processing facility and be covered by a 100% Loss Liability coverage. Additionally, careful
consideration is given to inventory control systems, access control and procedures, and geographic
location. An onsite visit and expert review of the Depository's processes are part of the approval process.
Allocated Ownership | Non-segregated Product within Bu Customer Pool
Product ownership is Allocated to Customer and is stored in Bu Customer Pool that is Un-segregated
from other Bu Customers. However, the Bu Customer Pool itself is Segregated from other Depository
customers and contains only products that have been received specifically into the validated Bu Customer Pool.
Product you receive out of the Pool is not necessarily the exact or specific product that matched
your order or was originally deposited. However, the Product will meet the same specifications as
indicated on the Product detail page.
Product ownership is Allocated to Customer and Product is transferred to Customer's 'Segregated' Account
at Depository. This is available with a basic account but requires you to open your own Depository account
at an approved location or with other Depositories of your choice. Modest Transfer fees for approved
Depositories or standard Delivery Fees for external Depositories will apply.
Allocated Ownership | Segregated Product | Internal - within Bu Customer Pool
Coming soon! Cost effective option to have Segregated Product holdings.
Taking advantage of Secure Storage is simple and seamless through your account. Enjoy 30 days of
free storage to allow for the most common transactions, after which monthly storage charges will apply.
Rates are listed in the Account Fees section and are comparable to more restrictive arrangements such
as ETFs and non-delivery platforms.
Many are unaware that UPS and FedEx do not cover bullion under their Loss/Theft
Policy - even after charging a fee for 'Loss Liability Coverage'. However,
through private corporate agreements, Bullion Universe can provide secure, discreet delivery
through these proven carriers by utilizing a high-security tracking system and discreet packaging.
Although technically not 'insurance', Bullion Universe can provide 100% Loss Protection
as a benefit of a Loss Liability agreement that we maintain with the Depository. Although
prudent steps must be taken to validate a claim, this arrangement allows us to take care
of our valued customers if such an unfortunate issue arises - without the delays and hassles
of dealing with an unconcerned insurance company and their underwriters.