Bullion Universe thrives on pleasing its customer and
will do whatever is reasonably necessary to do so. If you have a
problem with your order, please contact Customer Service so that
we may attempt to resolve. Please keep in mind that because the
price of precious metals fluctuates, and the nature of trading is
speculative, we are not able to take returns without cause.
Therefore, our return policy is as follows:
If there is a problem with the quality of the product as described
on the site, we reserve the right to replace the product or
refund your money.
To return an order to us:
Please contact Customer Service
and obtain a Return Authorization number (RA#) PRIOR to shipping
the item(s). Without a Return Authorization number (RA#), we may
not accept the return package.